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Purchased 2 reclining sofas and a big recliner. Catnapped is the brand.

Both arms came off of one of the sofas. Contacted Cleo's in Fayetteville AR. The parts have a lifetime warranty. Had to pay $70 cash for them to pick up sofa for repairs.

After 3 months and 14 telephone calls- the sofa is still not repaired. Last message from them said it would take another 10 days for the parts to come in. They offered another option. We could pay to get the broken sofa back home and they could send someone to engineer something at our house to repair the sofa.

Why would you engineer something when you can get the parts that are under warranty. All warrantyies I have ever dealt with are void if you don't use the factory parts. What's wrong with this picture? We have no sitting options when family is here.

I paid ash for this furniture.

My husband has forbidden me to walk in that store again. My broken sofa is being held hostage.

Reason of review: Warranty issue.

Location: 636 E Joyce Blvd, Fayetteville, AR 72703, USA

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