Cleos Furniture

We bought bedroom set at Jacksonville in Oct 2022 in Nov 2022 we contacted Curtis about one of the drawers breaking. He said we have to bring it in to be fixed.

We also told him that the headboard on bed board is loose on one side. We were not told this when we spent all the money buying from your company.

Either I hear from corporate within the next 48 hours, or I will be contacting the BBB Attorney General's office as well as Little Rock Air Force Base to have Cleo's black listed and Military will not be able to buy from you any longer. My other email is also amandamscott40@***.com

I'm looking for our receipt

Thank you

Chris and Amanda Scott

Cleo's Furn. is scamming the elderly and lying.

My elderly parents have purchased a Lift chair from Cleo's Furniture which has various offices all over AR, the main offices seem to be Little Rock and Benton.

The chair was purchased by the Jonesboro, AR Cleo's. Guardian is the warranty-insurance my elderly parents have purchased for a lifetime guarantee. The Cleo's in Jonesboro, AR lied several times and made false "deals" to sell another chair versus honoring their warranty. This continued for months of the Jonesboro location trying to wheel & deal versus honor the law.

Finally, we got to a regional person to ensure the family the Lift chair would be replaced "for free". Now the Cleo's in Jonesboro, AR location is charging $183. for pick up and delivery to replace it. Free does not include $183.

This is a scam against the elderly that cannot pick up a 150+ lb chair and does not own a truck for transportation; and the warranty is lifetime - the chair broke after 3+ years. My parents do not even drive nor is 3+ years anywhere near lifetime of a chair.

Cleo's is scamming their patrons and the elderly. I would like the Lift Chair picked up, replaced with new, and delivered all for free as the warranty and the store promised legally.

I went into the Sherwood location and ordered a kitchen table set, when it arrived it was the wrong set. I immediately called the manager to make him aware, he told me I had to wait for to sales representative that assisted me to return in a few days.

So I finally contacted ray and he told me it was nothing he could do so I asked to speak back to the manager that told me to wait until he returned. The manager basically told me that all sales were final and there was nothing he could do. So I asked for district or area manager and was told he would send an email to his manager and I would be contacted. I have been waiting to be contacted still havent heard from the manager so I call the store back this morning to speak back to the store manager I believe his name was chuck and he told me he would send out another email to his boss.

This is by far the worse customer service I have ever experienced on top of being told I am responsible for paying for furniture that I didnt order. He then goes on to tell me I may be able to exchange the furniture for something of more or equal value! Like why am I forced to shop with a dishonest company, i do not suggest anyone shop with them! Once they make the sale and their commission they dont care about you in any way.

Not to mention the poor quality of the furniture & chips & scratches on the table that Im forced to pay for, never again will I step food in that company or any of its establishments! Ever!

I went into the store in Russellville, and I was informed that the manager / Steven that I had been dealing with for over 7 years had been let go. He was the most knowledgeable person I had ever dealt with at any Cleo's.

I know that he had been out after being diagnosed with cancer. He had called me when he returned in August 2020 just to let me know that he was back and would be able to help me with a service issue that I had reported to him in March. Instead, I was told by some uneducated idiot named Mark that I would not be able to get anything done Whoever decided to let Steven go is pretty ignorant. Steven was the best manager that they had ever had I.

That Store.

I will no longer shop at Cleo's in Russellville and neither will my friends or family. They are idiots!

Me and my husband shopped at the Benton location over the weekend, where we purchased a couch and loveseat. We were told to go to the Warehouse to pick up later that afternoon.

Once we got back home and unwrapped the loveseat, we noticed that we were given the completely wrong piece of furniture. So I called and spoke with the Saleman, who insisted that we bring the loveseat back and they would send a new one out by delivery. After informing him he would have to send someone out, that we had enough moving that we still needed to do. Needless to say he was at my house Monday at lunch picking up the wrong loveseat, in which I was then told they wouldn’t be able to deliver my correct loveseat until later on in the week Wednesday.

I took a long lunch that day, sat at my house, waiting and waiting, after numerous phone calls and texts, they never showed. I’ve yet to get my new loveseat. I texted the salesman and told him that if they aren’t there this afternoon when I get home, they can come put up the couch and refund my entire purchase and I’ll take my business elsewhere. We shall see what happens.

I will not be doing business with Cleo's again. Nor will any of my friends or family.